Disclaimer, copyright and privacy

Disclaimer, copyright and privacy

Citizens Advice Salford has tried to ensure that the information on this website is accurate. However, Citizens Advice Salford will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Salford endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website

Citizens Advice Salford assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Salford, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.


Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice Salford and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Using our website – our privacy policy

When you use our website we collect information from you such as location data and cookies.


We use data called cookies to get information about how you’re using our website – for example, what pages you click on and what device you’re using. This helps us improve your experience of our website.

Find out more how we collect and use cookies when you browse our website.

Your location

With your permission, we collect data on your location – to within 1 square kilometre. You can’t be identified from this information – it’s completely anonymous.

This helps us make sure people are getting the content that applies to where they live.

It also means we can see how demand for our content changes by location – for example, if a lot of people look at housing advice in one area of the country, we can target our services to meet that need or investigate why there are problems with housing in that area.

How we collect your location data

We’ll collect your location data using Google Analytics. When you visit our website for the first time, a box will appear at the top left of your screen telling you that we would like to know your location. You can choose to block it, or allow your location to be shared with us.

We’ll never collect your location data on pages about domestic abuse or violence, or on pages about immigration.

If you don’t want Google Analytics to collect your data, you can opt out by downloading the opt-out plug in to your device.

Storing and sharing your location data

Your location data is stored in Google Analytics. You can check Google’s privacy policy for more about how they handle your data.

We download your data from Google Analytics onto our secure internal systems. We’ll use the data to create anonymised statistics about how people in different locations are using our website. We might share these with local Citizens Advice to help them identify what advice people are looking for in their area.

We keep location data for 38 months before deleting it.

Contact Citizens Advice Salford about your information

If you have any questions about how your information is collected or used, you can contact our office.

Telephone: 0161 212 4406 (Monday to Friday 9am-5pm)

Email:  chiefofficer@salford.cabnet.org.uk